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Your testimonials have been talking behind your back 👀 [Senja in Slack, Voice of Customer, and more]|

Hello there, friend!

We've been busy, so grab a coffee and let me walk you through what's new in Senja ☕


1. Senja assists you in Slack 💬

Your team can now find the right testimonial without leaving Slack, and without messaging you to ask where it is. (We see you, marketing folks!)

Just mention Senja in any channel or DM and ask for what you need, the same way you'd ask a colleague. For example:

  • "Give me 3 quotes I can put on our pricing page"

  • "Find a testimonial from a SaaS founder I can send to a prospect"

  • "What do customers say about switching from our competitor?"

Senja searches all your testimonials and replies right there in the thread, with the full testimonial, who said it, and three quick links for you to open it in Senja, open the public page, or open it as an image ready to share.

This is a big one for sales and support teams. Next time a prospect asks "does this work for companies like mine?", the proof is one message away.

Already connected Slack to Senja? Give it a quick reconnect in your project settings. This will allow Senja to become your personal testimonial assistant in Slack 🤖

2. Analyze is now Voice of Customer 🗣️

You've collected a pile of testimonials, and now Senja reads all of them for you and tells you what your customers keep bringing up. Super handy when you're writing website copy, planning a launch, or trying to figure out what to fix first.

  • Themes (available on Starter and Pro plans): See the topics your customers talk about the most, and the quotes that say it best. Copy their words or turn a quote into a ready-to-share image ✨

  • Run a report (available on all Senja plans): This is where you really get to know your customers. Find out:

    • the most common things your customers say about you

    • what they love about you

    • what they wish you'd improve

    • what life looked like before they found you

    • the words they use most to describe working with you

    Want to run a report on a different question? Type it in, and Senja will analyze your testimonials to give you the right answer 🔍

    It's like sitting down with all of your customers at once, listening to them and taking notes, so your messaging, product, and next decisions are aligned with the people who use it. (Except you don't have to do any of that, because Senja just did it for you 😎)

3. Forms now save progress 💾

This was one of your most requested updates! Your customers won't have to start from scratch if something goes wrong halfway through, like their cat closing the form or losing their internet connection. Their progress is saved for 7 days so they can continue where they left off.

4. Ask for a video testimonial 🎥

Got a customer who already wrote you something lovely? They're the easiest people to ask for a video, and now it only takes a couple of clicks to do just that.

5. Contact us from your account menu 📬

We moved Contact Us so it's easier to find, and we'll already know which project and plan you're on, so you won't have to explain yourself twice anymore.

That's a wrap for this round. Go check it out and tell us what you think in the comments.

Olly, Rani, Nikolai, and I read every single one. We pinky promise 💜

Ana
Senja Customer Growth Marketer 💜