Automations are the simplest way to collect, manage and share testimonials 24/7

With automations you can do awesome things like:

• Send testimonial invites when a customer is tagged in Intercom, Kit or HelpScout

• Send new testimonial alerts (and approval links) to Slack or Discord

• Schedule approved testimonials in Buffer or Hootsuite

• Backup new video testimonials in Google Drive or Dropbox

• Send a $10 Tremendous gift card when a testimonial is approved

Which is why we want to make them available to as many Senja users as possible. For that reason…

Try automations and auto-collect now 💜

When a happy customer leaves you a testimonial or case study, send them a personal thank-you video in return.

Sending a video lets you follow up on a testimonial request, strengthens your relationship with the customer, and makes them feel appreciated.

When people feel appreciated, they’re more likely to refer others, and be more responsive if you send future requests (like asking for a video testimonial or case study).

Here’s how it works:

Step one: View the customer you want to thank

Load the customer view, find the relevant testimonial, and click on the Thank customer button. You can thank for each testimonial, review, shout out and case study received.

[You can also select mark as thanked in the dropdown if you’ve thanked the customer outside of Senja]

Step two: Personalize your message and record your video

Amend the email message and subject. Send something that feels personal and genuine. Then record (or upload) a quick thank-you message directly inside Senja.

Step three: Send the message

Click Send thank you. Your customer will receive the thank you email, and a link to view your video online.

As well as thanking the customer, you can share a product activation tip, or second request, like joining your affiliate scheme.

Note: You can see the thank-you message you sent by clicking on You thanked this customer.

Thank you videos are now live on Senja for all customers. Try it now.

You can now import your case studies into Senja ✨

This means your case studies are attached to your customer records in Senja, and available to you (and your team) through the Senja app and Chrome Extension.

Ideal if you need to grab a case study link when pitching a prospect over DM, writing a sales email, or just composing a social post.

How to import your case studies

• Case studies can be imported by using their link (URL)

• You can attach them to an existing customer, or create a new one

• To add your case studies go to Import and select Case studies

Is your Studio looking a little messy?

Are you creating and sharing 10s of even 100s of widgets and Walls of Love?

Good news - folders are now live in the Studio.

Group your widgets and Walls of Love however you like.

Some ideas for grouping your Studio assets:

• By product or offer. Course, newsletter, membership, subscription.

• The team that uses them. Sales, marketing, customer success.

• The page they’re placed on. Pricing, sign up, homepage, onboarding.

• The customer type. Founder, Head of HR, Engineering, Marketing.

• By stage. Lead, onboarding, activated, upsell.

• By the testimonial types included. Video, social posts, text, reviews.

However it makes sense to organise them, folders are here to make things clearer.

Create folders in the Studio »

You’ve received a new testimonial from a happy customer - congratulations 🥳

What do you do next?

I am trying to understand how you review (or approve) your new testimonials, so we can make it faster and easier to do, directly inside Senja.

Here’s some things you might be doing already:

(note: some of this isn’t currently possible, but we are exploring it)

Please leave a comment below sharing:

• What you currently do when you receive a new testimonial

• How you think Senja could make it easier 🙏

Olly

Collect testimonials 24/7.

You can now enable automatic testimonial invites triggered by actions in all your favourite tools and platforms.

Send testimonial invites when a customer is added or tagged in your email tool or CRM, checks out with your payment platform, registers in your course platform, or is tagged in your support software.

Triggering the request at the right time ensures you’ll collect more testimonials than ever before.

All your customer invites will show in Senja, and we’ll send the follow-ups reminders too.

Simply enable them using our new auto-collect feature. Enable auto-collect »

After several weeks of late nights and sweating the small stuff, Forms 2.0 is officially live and in beta.

First up, thank you to everyone who sent us feedback - it helped us make the feature even better.

Forms 2.0 lets you:

• Collect private customer feedback

  • Improve your business or offer. Ask for a testimonial only when a customer loves what you do

• Receive multiple customer replies

  • So you can collect and share better, focused customer testimonials that get your prospects to act

• Give your customers control over how you use their testimonials

  • So your customer knows where their testimonial is being used, and is more likely to leave a video

Here’s how it works:

You can turn any of your existing forms into a form 2.0 by clicking this button.

This will let you continue using the same URL and embed code, while using the new form experience. You can also switch it back to Classic if you don’t love it.

We read every single feature request you send us. So we’re pumped to keep improving Senja every single week!

That’s exactly why we’re hiring a full-stack engineer to help us take Senja to the next level 🚀

Please share it with anyone you know who works in a similar role, or has relevant skills! If we end up hiring the person you refer, we’ll send you a $1000 commission after working with them for 6 months!

Click here to find out more and apply