Somewhere along the way, "Thank you" became a footer line in an automated email and we think that's a tragedy.

I've had 330+ conversations with customers in seven weeks, and it wasn't until around the 25th person that I noticed the difference 30 extra seconds of genuine "Thank you" makes - so we decided to build a feature that lets you show that you mean it, every time.

Meet Thank Yous - the fastest way to make a customer feel appreciated!

How to use Thank yous

Record a short, personal video. Attach a gift or a voucher if you're feeling generous and send it. Yes, that’s it! You've just done more for customer retention in 90 seconds than most brands do in a quarter.

Never run out of people to thank

Connect Stripe to Senja, and we'll build you a list of everyone who just purchased your product, subscribed, or upgraded and display it in your Not Thanked queue. There is no need for spreadsheets and no "Who do I even thank?" spiral. Just open the list and start spreading the love.

Met someone IRL? Thank them too

“Thank you” doesn’t have to start with a transaction.

- Grabbed coffee with a customer at a conference?
- Got great advice from someone over email?

Hit Thank a customer, drop in their email, and record something on the spot. If you are not loving the video format, feel free to swap the video for a GIF or a photo of the two of you. Write a line about what you appreciate about them and send it.

See the love in numbers

Every “Thank you” gets logged so you (and your team) can see how much gratitude went out each week, and who on the team is leading the pack (newsflash it’s me, he he).

The point of all this

We're not trying to scale gratitude into an automation. This is about being human at scale. Because in a world drowning in AI-generated EVERYTHING, a real face saying "I appreciate you" is the most human thing you can send.

Now it’s your turn to say “Thank you”. Someone on your Not Thanked list is waiting.

Ana
Senja Growth Marketer